Analyst, Technical Support

Description

Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.

For over 25 years, we have dedicated every day to the happiness of retirees.

Human Focus – Creativity - Excellence

We’re seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference. Join our team today!

About the Role

The Technical Support Analyst plays a crucial role in ensuring smooth IT operations across Cogir locations in North America. This position is ideal for a problem-solving professional who enjoys troubleshooting hardware, software, and network issues while providing top-tier support to employees. The ideal candidate will be a strong team player, demonstrating excellent communication and interpersonal skills, while also taking the initiative to tackle challenges creatively and effectively

Key Responsibilities

• Provide remote analysis, diagnosis, and resolution for server, workstation, peripheral and network issues.
• Offer remote IT support and coordinate with third-party service providers when needed.
• Maintain end-user productivity by ensuring proactive IT asset maintenance.
• Collaborate with various external partner to troubleshoot and resolve on-site issues.
• Demonstrates critical thinking and resourcefulness, capable of identifying issues and developing solutions with minimal supervision.
• Maintain an accurate inventory of IT hardware and software.
• Document all IT support activities and resolutions.
• Assess needs at various locations and recommend IT solutions for improved efficiency.
• Support IT service rollouts and ensure project targets are met.
• Uphold and embody Cogir’s values—focusing on people, fostering creativity, and striving for excellence.

Qualifications & Skills

• Education: College diploma or university degree in a relevant IT field.
• Experience: 2-3 years IT support in a multi-site environment.
• Strong technical knowledge of Microsoft Windows (Office 365, Azure, Active Directory, Intune and Sharepoint).
• Understanding of networking principles (IP addressing, DHCP, VPN, LAN, WAN, SD-WAN , Wi-Fi)
• Experience using ITIL-compliant ITSM tools (e.g., Zendesk, SysAid, ServiceNow, ManageEngine).
• Working knowledge of IT general controls and hardware troubleshooting.
• Certifications: ITIL certification and other technology certifications are preferred.
• Strong problem-solving and multitasking skills in a fast-paced environment.
• Excellent interpersonal and communication skills—ability to translate tech solutions into user-friendly terms.
• English proficiency is essential for this role and Bilingualism (English/French) is considered an asset
• Valid driver’s license is required.

We offer:

Competitive Salary + Bonus Structure – Recognizing your hard work and contributions.
Flexible Benefits Package – Includes options for a Health Spending Account to tailor coverage to your needs.
Hybrid Work Model – This role offers a hybrid work model, requiring 3 days per week in our Support Office.
Social Committee & Perks – Fun team events, incentives, and exclusive discounts.
Career Growth Opportunities – Be part of a dynamic, expanding company with room to advance.

If you’re looking for a people-focused workplace where innovation and excellence are valued, apply today and grow your career with Cogir!

Cogir is committed to ensuring that all employment practices are inclusive. As an organization we are committed to providing and arranging accommodation for candidates upon request.