Technology Specialist- Hybrid

Description

Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.

For over 25 years, we have dedicated every day to the happiness of retirees.

Human Focus – Creativity - Excellence

We’re seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference. Join our team today!

Mission:

Reporting to the Director, Technology Service Management, the Technology Specialist is responsible for multiple resident safety technologies and services that are critical for the efficient and orderly functioning of the Cogir divisions, homes and communities. These technologies are impactful for both the basic functions required to manage and operate our homes, as well as to meet the more advanced needs of a modern senior living space. This role will aid in defining the architectural standards for the technologies and contributing knowledge to best practice implementation standards. Additionally, this role will contribute to defining operational support procedures for technologies post-implementation, as well as act as an expert level resource during common ITIL processes. Finally, this role will engage with internal and external stakeholders as part of a collaborative effort to define technical requirements based on business requirements and expectations.

This role is responsible for the following technologies:

• Nurse Call (Status Solutions, Momentum, Tunstall, Igeacare, Mircom, Ascom etc.)
• Door Security (Visionline, Elpas, Centaur)
• Wandering prevention systems (Roam Alert)
• Telecommunications platforms, including VoIP, SiP, PBX etc. (Panasonic, Avaya IPO, Grandstream)
• CCTV, including IP and analogue platforms.

Key Outcomes:

• Contribute technical expertise to further the success of projects and initiatives.
• Build productive and effective relationships with internal and external stakeholders;
• Contribute advice towards the tactics and strategies necessary for success by demonstrating an understanding of how to effectively operate within the  Cogir culture;
• Develop an understanding of the current needs of stakeholders, and an awareness of how to meet those needs;
• Contribute to the development of a technology roadmap that will inform and guide the annual planning process;
• Effectively engage with vendor partners;
• Provide expert-level technical expertise to support these technologies;
• Participate as a member of a cross-functional team to focus and support the team on achieving established goals; and
• Participate in reviewing the efficacy of support services and identify opportunities for improved services to sites and residents.

Key Responsibilities:

Budgeting

• Collaborate with Managers and PMO to establish the necessary budget requirements for projects and operational expenditures;
• Advise on technical feature details to ensure value is obtained if procured;
• Review expenditures throughout the year to ensure planning is on target.

Planning

• Contribute to short-term project goals, and long-term roadmaps that define the direction of the technology;
• Contribute to deployment schedules considering business and technical priorities.

Architecture

• Develop and maintain a technology framework and roadmap that supports good decision making aligned with the strategic vision and operational needs;
• Remain current on market trends and technology improvements to effectively guide the technology roadmap.

Communication

• Effectively communicate goals, activities and progress of various on-going and future initiatives; and
• Communicate across many levels and business lines while being thoughtful, targeted, timely and informative.

Project Management

• Collaborate with PMO and Operations to effectively contribute to projects that accomplish goals aligned with the strategic vision and operational needs.

Strategy

• Through engagement with Operations, and other stakeholders, continue to understand the current and future needs of the divisions and communities and interpret and define the technical decisions that need to be made to meet these needs;
• Provide ownership of the architecture of the technology and ensure that it continues to meet Cogir's needs; and
• Demonstrate superior capabilities that align with Cogir'sCore Competencies.

Required Education, Credentials and Experience:

• Post-secondary education;
• Previous work experience in health care a bonus;
• Strong vendor management experience;
• Experience in leading requirement gathering sessions with diverse stakeholders;
• Experience developing, documenting and maintaining architecture designs;
• Knowledge of some  aspects of IT including  applications, information, customer support and operations;
•  Experience with telecom, nurse call, door security and cctv solutions Participate as an effective and collaborative team player;
• Ability to function effectively under pressure in environments of rapid change and conflicting demands and crisis management;
• Ability to contribute to multiple projects at the same time;
• Excellent verbal and written skills and ability to communicate effectively;
• Ability to communicate technical concepts to executive staff, business sponsors and technical resources in clear concise language;

Cogir is committed to ensuring that all employment practices are inclusive. As an organization we are committed to providing and arranging accommodation for candidates upon request.