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General Manager - Retirement Resort Operations

Job ID:
Full Time/Part Time:
Full Time
Valleywood - 340 Valley Rd, Kelowna, BC V1V 0C2
Date Posted:
Jun 11, 2024
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Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.

For over 25 years, we have dedicated every day to the happiness of retirees.

Human Focus – Creativity - Excellence

We’re seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference. Join our team today!

Join Our Team as General Manager at Valleywood Retirement Resort!

Are you a dynamic leader with a passion for creating exceptional living experiences? Valleywood, Kelowna's premier new-built retirement resort, is seeking a dedicated General Manager to lead our team and ensure our residents enjoy the best in comfort, care, and community.

Located in the heart of Kelowna, Valleywood combines luxurious amenities with stunning natural surroundings. As General Manager, you will oversee all operations, from hospitality and dining to wellness and recreational activities. Your role will be pivotal in fostering a warm, engaging, and supportive environment for our residents.

The General Manager Is responsible and accountable for the supervision and coordination of all departments and the day to day operation of the Resort. Develops and nurtures a philosophy and culture of customer service and responsiveness for the Resort consistent with the mission statement of the organization and nurtures this culture amongst the Employees. Consults with the Regional Director of Operations in the development of policies and procedures for all Resort departments to enable the attainment of the goals, objectives and standards.

Duties and Responsibilities:

- Plans, organizes, coordinates and directs effective administration and day to day operation of the Resort, based on goals, objectives, standards, policies and procedures.

- Ensures service delivery objectives and standards for the Resort are maintained. Identifies and initiates new ways to raise quality and service so as to enrich the lives of the Residents.

- Consistently maintains an effective and efficient marketing program and ensures all appropriate steps are taken in order that optimum occupancy is maintained at all times.

- Provides direction and leadership to Employees including interpretation of policies and procedures and nurturing of customer service philosophy.

-Operates the Resort in a cost conscious and efficient manner at all times continually seeking out further financial efficiencies while maintaining high standards of service.

- Develops the annual operating and capital budgets for the Resort with assistance from the Regional Director of Operations.

- Reviews monthly expenditures with the Regional Director of Operations and implements or makes recommendations on required corrective action.

- Ensures supplies and equipment are kept at appropriate levels and in good working order.

- Ensures the Resort is staffed with appropriately placed personnel who are regularly evaluated and coached to enable them to develop to their fullest potential.

- Identifies education needs, promotes ongoing education and encourages participation of all Employees in in-service programs.

- Consults with the Regional Director of Operations in Personnel Policy development, Employee selection and discipline and WCB issues.

- Ensures the Recreation Program promotes the Resort mentality, the customer service philosophy and meets the desires of the Residents. The Fun Force Director should be coached to strive in formulating and delivering a recreation program that meets the desires of the Residents.

- Establishes and maintains effective working relationships with community organizations and pertinent agencies and institutions. Interprets the role of the Resort to individuals and community groups.


- Proficient in MS Word, Excel and Outlook

- Criminal Record Check

- At least five years’ experience in supervisory capacity in a service/hospitality related business.

- Proven leadership and communication skills.

Skills and Abilities:

- Able to communicate effectively both verbally and in writing.

- Mentally and physically able to perform the duties and responsibilities of the position.

- Effective communication and organization skills.

Cogir is committed to ensuring that all employment practices are inclusive. As an organization we are committed to providing and arranging accommodation for candidates upon request. 

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