Reflections Manager
Description
Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.
For over 25 years, we have dedicated every day to the happiness of retirees.
Human Focus – Creativity - Excellence
We’re seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference. Join our team today!
The Reflections Manager is responsible for managing the overall memory care program/unit at the Retirement Residence to provide exceptional care and service to the residents. The focus of this role is providing quality services to residents and families that are aligned with the Company's memory care philosophy. The successful candidate will ensure the needs and requirements of each individual resident are met and that all care and services provided for are billed and labor aligned.
Key Responsibilities:
To support the completion of all resident assessments, develop service plans and arrange for regularly scheduled resident/family conferences;
To work closely with the Management team to optimize occupancy and revenue opportunities within the Memory Care unit;
To schedule and adjust staffing levels to ensure consistency with the program guidelines, the residence’s occupancy levels, the acuity of the residents and the services being purchased;
To manage revenues and labor costs in line with annual budgets; monitor labor metrics such as overtime and take corrective action as required;
To direct the planning and delivery of services and programs, including emergency response to achieve excellent and safe care to the resident;
To direct and monitor the maintenance of communication records to ensure compliance with regulations and quality of service;
To participate in Family Conferences, meet with the residents/families to plan and coordinate services and address any related concerns;
To hire, orient, train, supervise and evaluate the performance of staff up to and including the use of performance management practices where required. Responsible for their direct reports which will include nurse and resident attendant with dotted lines to housekeeping and dietary aides that support the Memory Care unit. (Note-nursing practices such as medication administration and regulatory compliances for their license will still be overseen by the Health & Wellness Manager or Director of Care or registered staff);
To monitor and review staff performance and compliance with all residence policies and procedures, including safety, safe working practices and resident care protocols;
To comply with all relevant Provincial and Federal Acts and Regulations;
To assist the Executive Director with budget preparation for the Memory Care unit;
To establish and maintain relationships with key external agencies and support network stakeholders to facilitate quality services to residents and families;
To collaboratively work with the management team to implement quality and safety plans, and achieve standards for high resident and staff satisfaction;
To arrange the purchase of supplies and equipment required to provide efficient programming activities;
To uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, and integrity; and
To complete all other duties as assigned.
Required Education, Credentials and Experience:
Minimum of three (3) years relevant experience with people with dementia and one (1) year of leadership experience, preferably in a retirement residence.
Must possess strong leadership skills and ability to communicate the terms of residents’ contracts and services to front line staff
Experience working in a unionized environment and managing under a collective agreement (where residence is unionized)
Effective communication skills to respectfully and compassionately deal with employees, older adults and their families
Recreation or Clinical background is recommended but not mandatory.
Cogir is committed to ensuring that all employment practices are inclusive. As an organization we are committed to providing and arranging accommodation for candidates upon request.
