Night Attendant (Housekeeping/Reception)- Casual
Description
Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.
For over 25 years, we have dedicated every day to the happiness of retirees.
Human Focus – Creativity - Excellence
We’re seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference. Join our team today!
Reporting to the Maintenance Manager, the Night Attendant is responsible for responding to incoming calls, greeting and directing all visitors, answering inquiries in a positive and professional manner, cleaning and sanitization of common areas.
Key Responsibilities:
To run the front desk in a courteous efficient manner;
To answer all incoming calls, and respond to caller’s inquiries in a positive, professional manner;
To redirect calls as appropriate and take clear, concise messages when required;
To greet, assist and direct all visitors;
To handle various administrative and introductory accounting duties;
To pick up and sort internal mail;
To stamp, deliver and maintain mail machine for external mail;
To prepare packages and arrange courier pick up;
To arrange meeting room schedule and bookings;
To update phone and distribution lists;
To replace staff as necessary;
To answer and respond immediately to emergency response system;
To report promptly to management of maintenance & repairs that are necessary throughout the facility by entering in Maintenance Care system;
To always be accessible to your team and management and promptly attend any problems/concerns that may arise;
To maintain a clean, safe, fully stocked and well organized reception area;
To establish and maintain harmonious relationships with residents, their families and employees;
To report to management if the residents have concerns or complaints;
To assist with small projects as required by other administrative support (i.e. labels, bulk mailing, etc.);
To provide evening security and emergency response for residents when required;
To clean areas according to assigned schedules using appropriate cleaning and sanitation methods and procedures;
To clean common areas, including furniture, kitchen and washroom fixtures, walls, ceilings, lights, vents and windows;
To do laundry (including washing, treating & folding);
To operate floor care machines and steam cleaning equipment;
To strip, scrub, spray, and buff all carpet and non-carpet floor surfaces;
To pick up garbage & recycling and transport to designated areas;
To adhere to established residence policies and procedures, including safety rules and safe working practices;
To prepare documentation as required according to residence policy;
To be aware of the Residents Rights & Responsibilities and endeavor to respect and promote it;
To attend in-service training as required in order to better serve the needs of the residents;
To complete The Learning Centre as monthly online training;
To attend staff meetings as required to be aware of changes in Residence that have taken place;
To participate in the Quality Improvement Program;
To complete other duties as assigned;
To uphold and promote organization’s values and philosophy relating particularly to ethics, morality, and integrity.
Required Education, Credentials and Experience:
Excellent interpersonal, oral and written English communication skills, demonstrating empathy and patience;
Ability to provide feedback on a day-to-day basis;
Knowledge and experience with standard institutional cleaning techniques;
Previous experience in commercial/residential/Healthcare cleaning and laundry procedures is desirable
Previous experience in reception is considered an asset;
Must exhibit professional and polished telephone manner;
Ability to handle multiple tasks at once, work under pressure, and meet deadlines;
High organized and detail focused;
Expertise in Microsoft Word (Word, Excel, PowerPoint, E-mail) preferred;
Ability to work with minimal supervision;
Current CPR and First aid;
Current Smart Choices Responsible Service Certification (Serving it Safe);
Current (within 6 months) Vulnerable Position/Sector Screening (VPS);
Cogir is committed to ensuring that all employment practices are inclusive. As an organization we are committed to providing and arranging accommodation for candidates upon request.
